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Policies & Information


-No refunds or cancellations.

-The Empress is not responsible for missed shows.

-To reschedule, call at least one business day in advance. In the event of an emergency, the box office may choose to make an exception. If an exception is granted, a $5 date change fee will apply.

-If the Theater cancels an individual performance, the ticket holder may either (1) reschedule, (2) donate the tickets, (3) receive a gift certificate in the value of the tickets. There will not be any refunds.

-All seats are reserved. Venue Capacity is 121 at all times. Each performance has eighty-three (83) tickets available.  The remaining occupancy is reserved for performers, staff, and administrators to safely operate each performance.


-Evening performances begin at 7:30. Matinees begin at 2:00. Doors open 30 minutes prior.

-Please park only on paved surfaces.  The Empress Theatre and OHPAA are not responsible for towed cars. We encourage you to pay attention to marked signs and to abide by all traffic and parking laws.

-Please abide by general theatre etiquette: Turn off all cell phones and pagers and  put your smart watch in theatre mode. Do not talk during the show. If you need to use the restroom (located in the lobby), please quietly excuse yourself and do not cross the stage.

-Latecomers will be seated at the discretion of the management. Many performances have a mandatory seating hold after the show begins, so as to not disrupt the opening number or scene.

-No outside food or drink is permitted.

-The use of cameras, recording devices, cellular phones, radios, and pagers is strictly prohibited. Individuals violating these behaviors may be escorted out of the theatre, and will not have their ticket(s) refunded.

-At the end of the performance, exit through the theatre lobby. 

-When you leave the theater, please remember our sleeping neighbors. We appreciate your consideration towards them in helping The Empress to remain a good neighbor to our Magna community members.

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