Policies & Information

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- Venue Capacity is 121 at all times. Each performance has eighty-three (83) tickets available.  The remaining occupancy is reserved for performers, staff, and administrators to safely operate each performance. 

-No refunds or cancellations.

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-To reschedule, call at least one business day in advance. In the event of an emergency, the box office may choose to make an exception. If an exception is granted, an $5 date change fee will apply.

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-The Empress is not responsible for missed shows.

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-Evening performances begin at 7:30. Matinees begin at 2:00. Doors open 30 minutes prior.

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-Latecomers will be seated at the discretion of the management.

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-Please park only on Paved surfaces.  The Empress Theatre and OHPAA are not responsible for towed cars. Pay attention to the signage. 

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-No outside food or drink.

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-All seats are reserved.

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-Please turn off all cell phones and pagers.

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-The use of cameras, recording devices, cellular phones, radios, and pagers is strictly prohibited.

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-Please put your smart watch in theatre mode. 

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-Please do not talk to your neighbor during the show.

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-Restrooms are located in the lobby. 

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-At the end of the performance, exit through the theatre lobby. 

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-When you leave the theater, please remember our sleeping neighbors.

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-If the Theater cancels an individual performance, the ticket holder may either (1) reschedule, (2) donate the tickets, (3) receive a gift certificate in the value of the tickets. There will not be any refunds.