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Policies & Information

- Venue Capacity is 121 at all times. Each performance has eighty-three (83) tickets available.  The remaining occupancy is reserved for performers, staff, and administrators to safely operate each performance. 

-No refunds or cancellations.

-To reschedule, call at least one business day in advance. In the event of an emergency, the box office may choose to make an exception. If an exception is granted, an $5 date change fee will apply.

-The Empress is not responsible for missed shows.

-Evening performances begin at 7:30. Matinees begin at 2:00. Doors open 30 minutes prior.

-Latecomers will be seated at the discretion of the management.

-Please park only on Paved surfaces.  The Empress Theatre and OHPAA are not responsible for towed cars. Pay attention to the signage. 

-No outside food or drink.

-All seats are reserved.

-Please turn off all cell phones and pagers.

-The use of cameras, recording devices, cellular phones, radios, and pagers is strictly prohibited.

-Please put your smart watch in theatre mode. 

-Please do not talk to your neighbor during the show.

-Restrooms are located in the lobby. 

-At the end of the performance, exit through the theatre lobby. 

-When you leave the theater, please remember our sleeping neighbors.

-If the Theater cancels an individual performance, the ticket holder may either (1) reschedule, (2) donate the tickets, (3) receive a gift certificate in the value of the tickets. There will not be any refunds.

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